Emerald Hill Real Estate respects your privacy. This policy explains how we collect, hold, use and disclose personal information, and how you can access or correct the information we hold about you. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
The personal information we collect depends on your relationship with us. It may include your name, postal and email addresses, telephone numbers, and details of the property you are buying, selling, leasing or having managed.
Where you apply to rent a property, engage us to sell or manage a property, or otherwise enter into a transaction, we may also collect identification documents, employment and income details, rental and tenancy history, references, bank and payment details, and information about your property requirements and price range.
If you attend an inspection, subscribe to alerts, make an online enquiry or interact with our website, we may collect the details you provide together with technical information about your visit.
We usually collect personal information directly from you, in person, by telephone, by email, through this website, at open inspections and auctions, or through forms and agreements you complete.
We may also collect information from third parties, including property portals, tenancy databases, referees, employers, other agents, valuers, credit reporting bodies and publicly available sources, where it is reasonably necessary for one of the purposes described below.
We collect and use personal information to provide real estate agency services. This includes marketing and selling property, arranging and conducting inspections, assessing tenancy applications, managing leased property, arranging repairs and maintenance, collecting and accounting for rent, responding to enquiries, meeting our obligations to clients under agency agreements, and complying with laws that apply to us.
We also use it to send you information about properties, services and market activity that we believe may interest you, unless you have asked us not to.
If you do not provide the information we ask for, we may not be able to act for you, process your application, or provide the service you have requested.
Depending on the service, we may disclose personal information to property owners and prospective purchasers or tenants, other agents, property portals and advertising platforms, our marketing and photography suppliers, tradespeople and contractors, body corporate and owners corporation managers, valuers, building and pest inspectors, insurers, solicitors and conveyancers, accountants and auditors, banks and payment processors, tenancy databases and credit reporting bodies, government and regulatory authorities, and our software and IT service providers, including our customer relationship management, email and website hosting providers.
We disclose personal information only where it is reasonably necessary for the purpose it was collected, where you would reasonably expect it, where you have consented, or where we are required or authorised by law.
We may contact you with property alerts, market updates, invitations and newsletters. Every marketing email we send includes an unsubscribe link. You can also ask us at any time to stop sending you marketing material by contacting us using the details below, and we will action your request promptly.
Some of the service providers we use, including software and cloud hosting providers, may store or process information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure the information is handled consistently with the Australian Privacy Principles.
This website uses cookies and similar technologies to keep the site working properly, remember your preferences, and understand how visitors use the site so we can improve it. We may use analytics and advertising services provided by third parties, which may set their own cookies and collect information about your browsing.
Most browsers allow you to refuse or delete cookies through their settings. Parts of this website may not function correctly if you do so.
We hold personal information in secure electronic systems and, where relevant, in physical files. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification or disclosure. When we no longer need information and are not required by law to keep it, we take reasonable steps to destroy it or to ensure it is de-identified.
No method of transmitting or storing information is completely secure. Information you send to us over the internet is sent at your own risk.
You may ask us for access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. Please make your request in writing to the contact below. We will respond within a reasonable period. In limited circumstances we may refuse access or correction, and if we do we will explain why in writing.
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us in writing so we can investigate. We will acknowledge your complaint and aim to resolve it promptly.
If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner at oaic.gov.au.
The information on this website is provided as general information only. Property details, images, floor plans, land sizes, price guides and availability are supplied to us by vendors, landlords and third parties and are believed to be correct at the time of publication, but are not guaranteed.
Nothing on this website is an offer, a contract, or financial, legal, taxation or investment advice. You should make your own enquiries and obtain independent professional advice before acting on anything you read here. To the extent permitted by law, Emerald Hill Real Estate accepts no liability for any loss arising from reliance on the content of this website.
Before buying residential property in Victoria, you should read the Due Diligence Checklist published by Consumer Affairs Victoria, available at consumer.vic.gov.au.
We may update this policy from time to time to reflect changes in our practices or the law. The current version will always be published on this page.
For any privacy question, request or complaint, please contact the Privacy Officer at Emerald Hill Real Estate by email at hello@emeraldhillre.com.au.
Last updated: August 2026